At Custom Panda Store, we are committed to delivering your customized products in a timely and efficient manner. Please review our shipping policy for important details on shipping times and delivery.

1. Processing Time

Once your order is placed and confirmed, it will typically take 48hours for us to prepare and package your custom product(s). Please note that the processing time may vary depending on the complexity of the order or during peak seasons.

2. Shipping Time

We offer standard shipping with an estimated delivery time of 5 to 8 business days after your order has been processed. Shipping times may vary depending on your location, but we strive to ensure timely deliveries.

• Domestic Shipping: 5-8 business days (after processing)
• International Shipping: Currently we are not shipping international

3. Shipping Rates

Shipping costs will be calculated and displayed at checkout based on your location and the size/weight of the order. Any applicable customs duties or taxes for international shipments are the responsibility of the customer.

4. Tracking Information

Once your order has been shipped, you will receive a tracking number via email so that you can monitor the delivery status. Please allow up to 24 hours for the tracking information to update.

5. Shipping Delays

While we aim to meet our shipping timelines, delays may occur due to circumstances beyond our control, such as courier issues, customs delays, or unforeseen events. If you experience a significant delay, please contact us, and we will work to resolve the issue as quickly as possible.

6. Incorrect Shipping Address

It is the responsibility of the customer to ensure that the correct shipping address is provided. If an incorrect address is entered at checkout, please contact us immediately. We are not responsible for any delays or lost packages resulting from incorrect addresses.

7. Lost or Damaged Packages

In the event that your package is lost or damaged during transit, please reach out to us at our whatsapp no. with your order and tracking details. We will assist in investigating and resolving the issue with the shipping carrier.

8. Contact Us

For any questions regarding shipping, please feel free to contact us at:

• Email : custompandastore@gmail.com
• Whatsapp : 8485004122