Job Description

Job Summary 

The Valet Runner is responsible for delivering a 5-star luxury arrival and departure experience for guests at The Equestrian Hotel, The Equestrian Manor, and at event-based valet activations throughout the property. This role ensures the safe and efficient handling of guest vehicles, while contributing to a polished and professional front-of-house experience.

Primary Responsibilities:

Guest Experience & Service Standards

• Greeting guests with warmth, enthusiasm, and professionalism
• Provide seamless valet service for ADA, VIP, and high-profile guests
• Deliver prompt, safe, and courteous vehicle retrievals and returns
• Maintain a clean and organized valet stand
• Assist with luggage handling and coordinate with bell team when necessary

Operations & Vehicle Handling

• Park and retrieve guest vehicles safely and efficiently
• Follow all traffic flow guidelines and SOPs
• Conduct visual inspections of vehicles prior to parking and note any existing damage
• Use digital systems for ticketing, parking fee collection, key control, and vehicle tracking

Teamwork & Coordination

• Communicate clearly with the Valet Shift Lead, Bell team, Restaurant staff, and Front Desk staff
• for synchronized guest service
• Follow zone assignments and traffic direction provided during pre-shift briefings
• Assist with placing cones, signage, or temporary barriers for safety and organization
• Adhere to grooming, uniform, and guest interaction standards consistently.

Additional Requirements

• Must be comfortable working outdoors in various weather conditions
• Ability to operate automobile manual and automatic transmissions confidently
• Maintain discretion when handling guest property or information.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will "employment relationship.

Physical Requirements:

• Ability to stand, walk, run, reach with arms and hands, stoop, kneel, and lift up to 50 pounds.
• Ability to work outdoors in various weather conditions

Qualifications, Education, Experience, Skills, and Abilities:

• 1+ year of valet, driving, or hospitality experience preferred
• Valid driver’s license and clean driving record required
• Familiarity with luxury vehicles and valet procedures is a plus
• Strong interpersonal and communication skills

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

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