Customer Service Representative Job at The New York Racing Association, Jamaica, NY

bzJzd04zblQvRWdIUnY4OVZmaDhWS2QxNUE9PQ==
  • The New York Racing Association
  • Jamaica, NY

Job Description

Title: Customer Service Representative

Employee Status: Regular Full Time

Work From Home Option: Hybrid - 2 Days/Week (40% Remote)

FLSA Status: Non-Exempt

Job Overview

The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.

Essential Functions

Provide general customer service information. (Hours of operation, directions, etc.)

  • Ability to handle heavy call volumes of both inbound and outbound.
  • Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
  • Troubleshoot password and basic technical/app inquiries.
  • Research any misapplied information or customer discrepancies.
  • Provide special event, promotions and wagering details.
  • Assist customer via telephone and live chat as needed.
  • Performs other duties as assigned by supervisors or other senior management.

Qualifications

  • High School Diploma or Technical Certification

Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.

Must have the flexibility to work weekends, holidays, or other shifts.

  • Must have a dedicated/secure space when working from home.
  • Strong computer skills (Microsoft and basic internet navigation)
  • Able to handle high call volumes and excellent phone etiquette.
  • Strong Organizational skills
  • Attention to detail.
  • Ability to multi-task and data entry
  • Strong verbal communication
  • Protect organizations values by keeping information confidential.
  • Ability to adapt quickly to change, learn, and balance the understanding of different products.

Summary Of Physical Requirements And Work Environment

Walking and sitting

Pay Range / Salary: $17.00

Job Tags

Full time, Remote work, Work from home, Shift work, Weekend work, 2 days per week,

Similar Jobs

TMEIC Corporation Americas

Process Automation L2 Field Engineer (EE25139) Job at TMEIC Corporation Americas

 ...Job # EE25139 Job Title Field Engineer Process Automation L2 Office Location Roanoke, VA preferred Business Function/Department Industrial Systems/Process Automation L2 Engineering Sales Territory, if applicable N/A General Role Description... 

Aligned Modern Health

Clinical Massage Therapist - Part-time Job at Aligned Modern Health

 ...website at ( Aligned Modern Health is seeking outstanding part-time Clinical Massage Therapiststo become integral team...  ...and fastest growing health and wellness companies.Frequent evening and weekend work required. Current/active IL massage license required.... 

Insituform Technologies USA, LLC

Construction Laborer Job at Insituform Technologies USA, LLC

 ...infrastructure worldwide. We are currently hiring Construction Laborers with a valid CDL license to join our team in Bridgeton, MO ....  ...The starting pay is $40.31-$40.82 per hour depending on the Union area rates. Why Youll Love Working For Us: Competitive... 

The Regency Skilled Nursing & Therapy

Receptionist Job at The Regency Skilled Nursing & Therapy

 ...computer skills, including Microsoft Office. Some vocational or college training preferred. One (1) or more years previous reception...  ...Ladders- CNA, RN, and Beyond~ Clinical Hours For College Students ~ CPR and IV Certifications ~ Employee Stock Ownership Plan... 

CaregiverJobs.io

Part-Time Daytime Caregiver | 4-Hour Shifts | Flexible Schedule | Oro Valley, AZ Job at CaregiverJobs.io

 ...it allows them to give back while still prioritizing what matters most in their lives. Fill Your Heart with Purpose: If youve retired from a previous career and arelooking for a meaningful way to spend your time, caregiving offers a chanceto make a real difference....