Customer Service Manager (Logistics) Job at Branex Group, Southfield, MI

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  • Branex Group
  • Southfield, MI

Job Description

Customer Service Manager (Logistics) Location Southfield, MI :

Job Title: Customer Success Supervisor Location: Southfield, MI

Employee Type: Full-Time Job Category: Exempt/Independent

Department: Road Ready Reports to: (Title) Director of Technical Services

RESPONSIBILITIES:

  • Supervise the Road Ready/Fleetilla Customer Success Team
  • Coordinate product installations/replacements for both “In-Vehicle” and “Trailer Tracking” solutions
  • Lead efforts to resolve customer concerns in a timely manner
  • Identify and implement process and system improvements
  • Support training and development activities for both customers and internal resources
  • Lead employee coaching and development
  • Lead new customer onboarding and user interface training
  • Partner with customers to develop strategies that ensure best use of the product and achievement of maximum value

from our services

  • Summarize product feedback gathered from customer meetings. Act as an advocate for customers with internal

development and product teams

  • Gather customer feedback to contribute to the product road map
  • Launch new customer programs. Work directly with fleets on in-vehicle systems and network applications, sales, and

solutions engineering to successfully launch new accounts

  • Form relationships with customers to educate them on product value, new product introductions, and features to drive

optimal product use

  • Manage team's relationships with external customers on the system and network applications and acts as the voice of

the customer on assigned projects

  • Identify upsell opportunities within existing customer base
  • Additional duties as assigned

EDUCATION REQUIREMENT(S):

  • BS in Engineering or equivalent technical degree

EXPERIENCE REQUIREMENT(S):

  • 3-5 years of relevant account management/customer support. Preferred within commercial vehicle, logistics fleet,

telematics/connectivity, and/or automotive industries

  • Candidates must be highly organized and detail-oriented with strong communication, reporting, and presentation skills

and proven program management experience

  • Preferred candidates will have prior experience working with a fast-growth technology company, understanding of IoT

products, and have prior established experience working in commercial vehicle, logistics fleet, telematics/connectivity,

and/or automotive industries

  • Lead generation experience a plus
  • Travel to customers as needed

ADDITIONAL INFORMATION:

  • Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all

candidates must be presently classified as a “US Person" which includes: a United States citizen; a permanent legal

resident (green card holder); or a protected individual (refugee/asylum status).

Clarience Technologies is an equal opportunity employer committed to a culturally diverse workforce.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Work Location: In person

Job Tags

Permanent employment, Full time, Flexible hours, Shift work,

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