Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
...Join Our Team of Top-Notch Drivers! Are you motivated, reliable, and ready to earn big? We're looking for ambitious drivers to join... ...will vary depending on the schedule given to each driver. ~ Nor weekends nor daily home time can be guaranteed ~ Pay$1,500.00 - $1,700...
...be going to Kenya Student's age group: G: 65 and over Ideal teacher should: Be a native speaker of the language OR hold a teaching degree Have experience as a language teacher, translator or interpreter Have a valid working visa Live up to 20 miles from...
Elite Sports Clubs is seeking a Yoga Instructor who will have experience teaching small-group specialty yoga classes. Elite Sports Clubs requires a passionate, positive, focused and driven Yoga Instructor. The Instructor will possess strong people skills, strong work ethic...
...Senior Associate CPA Firm Location: Santa Maria, CA Country: United States Salary: $60K-$100K Start Date: Description: Our client is a highly reputable full-service CPA firm located on the beautiful Central Coast of California. With a commitment to...
...Criminal Investigator III (Lakewood) Firearms Dealer Division Print ( Apply ? Criminal Investigator III (Lakewood) Firearms Dealer Division Salary $73,380.00 - $80,904.00 Annually Location Statewide, CO Job Type Full Time...