Job Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.

Position: Apple Mac System Administrator

Location: Toronto, ON

Duration: 3+ Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Typical Responsibilities:

• Core System Administration
  • Manage and maintain macOS environments and Apple hardware at scale.
  • Configure, deploy, and troubleshoot macOS systems (workstations, laptops).
  • Perform installation, updates, patching, and system upgrades.
  • Monitor system performance and security compliance.
• Endpoint & Device Management
  • Use tools like Jamf Pro, Mosyle, Intune, or Apple Business/School Manager for device configuration, enrollment, and policies.
  • Oversee MDM profiles, security settings, and automated deployments.
• Technical Support & Troubleshooting
  • Provide technical support for end users, including hardware, operating system, and application issues.
  • Troubleshoot networking fundamentals (TCP/IP, DNS, DHCP) in macOS contexts.
  • Resolve escalated service requests and complex problems.
• Reporting & Automation
  • Generate technical reports, dashboards, and logs for systems health and usage.
  • Develop scripts (Bash, Python, PowerShell) to automate configurations and recurring tasks.
• Integration & Collaboration
  • Work with other IT teams (Windows, cloud services, Help Desk) to integrate macOS devices into broader infrastructure.
  • Contribute to IT policies, documentation, and best practices.
  • In some roles (e.g., Learning Technology Administrator), manage content systems and internal platforms rather than strict endpoint support.

Typical Qualifications:

Technical Skills:

• In-depth experience with macOS administration in an enterprise or corporate environment.
• Proficiency with MDM platforms (Jamf Pro, Mosyle, Intune, etc.).
• Strong troubleshooting skills for Apple hardware/software.
• Knowledge of security best practices (encryption, compliance, vulnerability mitigation).

Scripting & Tools:

• Scripting for automation: Bash, Python, PowerShell (varies by role).
• Familiarity with ticketing systems and documentation tools.

Education & Certifications:

• College diploma or Bachelor's degree in IT, Computer Science, or related field (preferred).
• Apple-related certifications such as Apple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT), or Jamf certifications are assets.

Experience:

• 3+ years of experience in macOS or Apple system administration or related IT support roles is common.
• Experience working with broader IT environments (M365, cloud services) is often valued.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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